1. About Kynavora
Kynavora is a gym and fitness business management software platform. It helps fitness businesses manage members, memberships, payments, attendance, staff, trainers, workouts, nutrition, sales, inventory, finances, reporting and other business operations.
Kynavora also provides a Member App that may allow members to access membership information, workout plans, diet plans, progress metrics, progress photos, personal records and coach feedback.
2. Information We May Collect
The information processed through Kynavora depends on how a fitness business configures and uses the platform.
Business Account Information
Business name, branch information, owner or administrator details, contact information, account settings and subscription information.
Member Information
Member names, contact details, membership information, packages, payment status, attendance, check-in history and other information entered by the fitness business.
Fitness and Progress Information
Workout plans, diet or nutrition plans, progress metrics, progress photos, personal records and coach feedback where these features are used.
Staff and Trainer Information
Staff or trainer names, contact details, roles, attendance, payroll-related records and other information managed by the business.
Financial and Operational Information
Payments, revenue, expenses, cash book records, bank or wallet records, POS transactions, inventory and related operational data.
Technical Information
Device, browser, IP address, login activity, application logs and other technical information that may be necessary for security, troubleshooting and platform operation.
3. How Information Is Used
Information may be processed for purposes including:
- • Providing and operating the Kynavora platform.
- • Managing business accounts and subscriptions.
- • Supporting member and staff management features.
- • Processing attendance, payments and operational records.
- • Providing workout, nutrition and progress features.
- • Maintaining platform security and preventing misuse.
- • Diagnosing technical problems and improving reliability.
- • Responding to support, demo and business inquiries.
- • Meeting applicable legal and regulatory obligations.
4. Fitness Businesses and Member Data
Fitness businesses using Kynavora decide what information they enter about their members, staff and operations. In those situations, Kynavora generally processes that information to provide the software services requested by the business.
Fitness businesses are responsible for ensuring that they have an appropriate basis and permission to collect and manage information relating to their members, employees and trainers.
5. Service Providers and Infrastructure
Kynavora may use trusted third-party infrastructure and service providers to operate the platform. These may include database, authentication, hosting, security, communications and infrastructure providers.
Kynavora currently uses services including Supabase for parts of its application backend and Cloudflare for website and infrastructure-related services.
These providers may process information only as necessary to provide their services and according to their applicable terms and privacy practices.
6. Data Security
Kynavora uses reasonable technical and organizational safeguards designed to protect information from unauthorized access, misuse, alteration or loss.
However, no internet-based service, database or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
Information may be retained for as long as reasonably necessary to provide Kynavora services, maintain business and financial records, resolve disputes, protect platform security and meet applicable legal requirements.
Retention periods may vary depending on the type of information and the relationship between Kynavora, the fitness business and the individual.
8. Data Ownership
Fitness businesses retain ownership of the business and customer data they submit to Kynavora, subject to applicable law and the Kynavora Terms of Service.
Kynavora does not claim ownership of a fitness business's member records, operational records or other business content merely because that information is stored or processed through the platform.
9. Access, Correction, Export and Deletion
Fitness businesses may contact Kynavora regarding access, correction, export or deletion of their account information, subject to technical, contractual and legal requirements.
Members who want to access, correct or delete information maintained by their gym should normally contact that fitness business first, because the business controls the information it has entered into Kynavora.
10. International Processing
Kynavora and its technology providers may process or store information using infrastructure located in different countries. Where applicable, reasonable safeguards may be used in connection with such processing.
11. Children
Kynavora is provided primarily to fitness businesses. If a fitness business manages information relating to minors, that business is responsible for obtaining any permissions or parental consent required under applicable law.
12. Changes to This Privacy Policy
Kynavora may update this Privacy Policy as the platform, business practices or applicable requirements change. The effective date displayed at the top of this page will be updated when material revisions are published.
13. Contact Kynavora
For questions about this Privacy Policy or privacy-related requests, contact Kynavora using the details below.