1. General Refund Approach
Kynavora provides digital software services for gyms and fitness businesses. Because access to the platform and related services may begin immediately, payments are generally not automatically refundable once a valid billing period or usage charge has been incurred.
However, Kynavora may review refund or billing adjustment requests where there has been a duplicate charge, clear billing error, unauthorized transaction or another reasonable billing issue.
2. Standard and Pro Subscriptions
Standard and Pro are fixed monthly subscription plans.
Subscription charges that have already started a paid billing period are generally non-refundable unless Kynavora determines that a billing error or another valid exception applies.
Cancelling a Standard or Pro subscription stops future billing after the cancellation becomes effective, but does not automatically create a refund for a billing period already paid or started.
3. Free Trials
Where offered, Standard and Pro include a 7-day free trial.
A user who cancels before a paid subscription charge is incurred would not normally require a refund because no paid billing period has yet been charged.
4. Flex Usage Charges
Flex does not have a fixed monthly software fee. Flex charges are based on covered member-days recorded during the applicable billing statement period.
Valid covered member-day charges that have already been incurred are generally non-refundable simply because the business later cancels the Flex plan.
If a business believes that a Flex statement contains an incorrect usage calculation or duplicate charge, it may request a billing review.
5. Eligible Refund or Adjustment Situations
Kynavora may consider a refund, credit or billing adjustment in situations such as:
- • A duplicate payment was charged.
- • An incorrect amount was charged because of a verified billing error.
- • A payment was processed after a cancellation should already have been effective.
- • An unauthorized payment is reported and reasonably verified.
- • A Flex statement contains a confirmed usage or calculation error.
- • Another exceptional billing issue is accepted by Kynavora after review.
6. Situations Generally Not Eligible for Refund
Refunds are generally not provided solely because:
- • The business changed its mind after a paid period began.
- • The business did not use all available platform features.
- • The business stopped using Kynavora without cancelling.
- • A valid Flex usage charge had already been incurred.
- • A subscription was cancelled after the applicable charge had already become due.
- • The business failed to manage its own staff or user access.
7. Refund Request Process
To request a billing review or refund, contact Kynavora and provide enough information for the transaction to be identified.
This may include the business name, account details, payment date, amount charged and the reason for the refund request.
Kynavora may request additional information where necessary to verify the payment or billing issue.
8. Refund Review
Refund requests are reviewed individually based on account records, payment records, subscription status, usage information and the reason provided for the request.
Submission of a refund request does not guarantee approval.
9. Approved Refunds
If a refund is approved, Kynavora may return the eligible amount through the original payment method where practical or through another agreed payment method.
Processing time may vary depending on the payment provider, bank or payment method used.
10. Cancellation Is Separate From Refund Eligibility
Cancelling a Kynavora subscription and requesting a refund are separate actions.
A cancellation may prevent future charges, but it does not automatically make previously paid or validly incurred charges refundable.
View Billing & Cancellation Policy →11. Chargebacks and Payment Disputes
If you believe a charge is incorrect, we encourage you to contact Kynavora first so the issue can be reviewed.
Fraudulent or abusive payment disputes may result in account restriction or termination where permitted by applicable law.
12. Changes to This Refund Policy
Kynavora may update this Refund Policy as pricing, billing methods, payment providers or business practices change.
The effective date displayed at the top of this page will be updated when revised terms are published.
13. Contact Kynavora
For refund, payment or billing questions, contact Kynavora.